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Refund & Return Policy
At Premium Optic Gear, we want you to be completely satisfied with your purchase. Our Refund & Return Policy is designed to ensure a smooth, fair, and transparent process.
Returns
You may return most items within 30 days of delivery for a full refund or exchange. To be eligible, products must be unused, in the original packaging, and in the same condition you received them.
- Contact us first before returning any item
- Include all original accessories and packaging
- Keep proof of purchase or order number
Refunds
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued using the same payment method used for the original purchase.
- Partial refunds may apply if items are damaged or not in original condition
- Shipping fees are non-refundable unless the return is due to our error
- You will receive a notification when your refund is processed
Exchanges
If you would like to exchange an item for the same product or a different model, please contact our customer service team. Exchanges are subject to product availability.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized orders
- Items damaged due to misuse or accidents
- Gift cards or downloadable products
Contact Us
For questions or to initiate a return, please contact our support team:
- Email: info@premiumopticgear.com
- Phone/WhatsApp: +1 (512) 867-5309
We are here to assist you and ensure a smooth return or exchange process.